Customer Help

Find answers to the most frequently asked questions. If talking to a real-life human is more your thing, you can reach our Customer Happiness Team by contacting us

How can we help?

FAQ

Essential: Order, Return, and Guide

Guide: How to use CLAYD C POWDER?

There are 2 primary ways to use CLAYD C POWDER:

  1. As a bathing powder mixing into a warm bath
  2. To make a purifying clay mask for skin treatment: face, neck, back etc.


Please see our guides:

How to use CLAYD C POWDER as bathing powder & skin pack

Clay recommended use & feeling good: CLAYD experience

Facts & essential experiences of CLAYD C POWDER

Membership: How do I become a member?

Place your first order above the value of €150 to access a lifetime membership with a 15% discount on all future orders*

*Accumulated orders from the same account will also count towards the threshold limit
*€150 or the equivalent value in other currencies (exchange rates may fluctuate)
*As long as clayd.eu is in operation + only delivery to the EU + EFTA zones

Read more on CLAYD Membership

Payment: How can I pay?

We accept the following payment methods:

Apple Pay, Google Pay, Visa, Mastercard, Maestro, Klarna, Swish, MobilePay, EPS, Przelewy24, BLIK, TWINT, iDEAL, Bancontact, Multibanco, American Express, Union Pay, Shop Pay

Shipping Fee: What are the delivery costs?

EU zone: €5* flat rate

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

EFTA zone: €5* flat rate

Iceland, Liechtenstein, Norway, Switzerland

Sweden: 29 SEK flat rate

Our warehouse is based in Helsingborg, Sweden. We ship your order with a flat fee only 29 SEK. Free shipping on orders above 900 SEK

Free shipping thresholds EU:

Orders above €90* will be shipped free of charge — customers with a membership enjoy free shipping from orders above €50**

*Or equal in any other currency provided
**Requires login when ordering

Delivery Countries: Which countries do you deliver to?

We deliver within EU + EFTA

Please note we do not send to Greenland or Faroe Islands.

Full country list we deliver to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

Return: Can I return unopened products?

Yes, unopened/sealed products can be returned within 30 days after receiving order — please read our refund policy for more details and see our return page to initiate a return order.

*Gift cards are non-refundable and non-returnable.

Discount: Do you provide discounts?

Sign up to our newsletter and get 10% on your first order (scroll to footer).

Get 15% off with a Membership after you have made a qualifying purchase above €150 — the discount will apply for future orders and valid for life*

*Can only be used in official CLAYD stores and on clayd.eu as long as they are in operation. Can't be used in combination with any other discounts.
*Requires login

Storage: How to store clay?

To keep your CLAYD C POWDER fresh, dry, and ready for your daily ritual, store it in a cool, dry place away from direct sunlight and humidity. For the best experience, we recommend using the CANISTER SET, which comes with a sturdy canister and bamboo spoon—everything you need to keep your powder safe while making each self-care moment effortless.

Transform your daily ritual → Get the CANISTER SET 400g.

Storing Your Prepared CLAYD Pack
When used as a skin pack, store your mixed CLAYD C POWDER in the refrigerator. Keeping it cool refreshes it for application, preserves its natural benefits, and prevents drying or odor absorption. Always use a sealed glass container to protect it from contaminants.

Gift Card: How long are CLAYD gift cards valid?

Gift cards are valid 5 years from the purchase date. The gift card will be sent digitally via email to be used on clayd.eu exclusively.

*Please also be aware that gift cards are non-refundable and non-returnable.

Other: Account, reseller, satisfaction, press etc.

Why is my membership not activated?

Your membership will be activated after you have made an order or orders with a value over the equivalent of €150 in any currency offered on our site.

To get your discounts from then on, you need to login to your account with the correct email and password — have you forgot? Please click on 'Forgot password' and follow the instructions.

The discount will automatically apply at the checkout step.

How do I return an order?

You can return unopened products before 30 days has passed upon receiving your order.

Please login to initiate your return. Alternatively, go to the return page and fill out the return form.

We will get back to you soonest possible and provide further instruction.

Your refund (excluding shipping costs) will be sent to the same payment method used on your purchase after the products have been received and inspected — please allow up to 10 business days and remember it can take some time for your bank or credit card company to process and post the refund too.

Read more on our refund policy

I forgot my password, how do I access my account?

Should you have created an account previously and forgot your password, you are able to request access by clicking on the 'Forgot password' link — type the same email address when signing up and check your inbox for instructions.

Can I leave a review?

We would be happy to receive your positivity and feedback. You can leave a review after placing your order — we will send a request to your email

Why can't I place an order?

Are you trying to place an order with delivery outside the EU + EFTA zone? We are sorry, anywhere outside will not be possible at this time. Should you live in Japan, please shop via clayd.jp

Please note we do not send to Greenland or Faroe Islands.

These are the countries we deliver to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

How to become a CLAYD reseller for retail-, hotel-, spa-, and clinic-owners?

Please get in contact with us to get more information — to be firstmovers on selling CLAYD products in the EU

How to request press access for CLAYD?

Just get in touch! Contact us in advance if you’d like to feature CLAYD or use our trademarked brand.

Get in touch

Have questions about your order, or a general enquiry?