Get in touch

We are here to help, should you have questions that haven't been answered on our FAQ Page — or for other inquiries such as becoming a reseller or CLAYD SPA

Contact

FAQ: Essentials

Return: Can I return unopened products?

Yes, unopened/sealed products can be returned within 30 days after receiving order — please read our refund policy for more details and see our return page to initiate a return order.

*Gift cards are non-refundable and non-returnable.
Membership: How do I become a member?

Place your first order above the value of €150 to access a lifetime membership with a 15% discount on all future orders*

*Accumulated orders from the same account will also count towards the threshold limit
*€150 or the equivalent value in other currencies (exchange rates may fluctuate)
*As long as clayd.eu is in operation + only delivery to the EU + EFTA zones

Read more on CLAYD Membership
Guide: How to use CLAYD C POWDER?

There are 2 primary ways to use CLAYD C POWDER:

  1. As a bathing powder mixing into a warm bath
  2. To make a purifying clay mask for skin treatment: face, neck, back etc.


Please see our guides:

How to use CLAYD C POWDER as bathing powder & skin pack

Clay recommended use & feeling good: CLAYD experience

Facts & essential experiences of CLAYD C POWDER
Delivery Countries: Which countries do you deliver to?

We deliver within EU + EFTA

Please note we do not send to Greenland or Faroe Islands.

Full country list we deliver to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
Payment: How can I pay?

We accept the following payment methods:

Apple Pay, Google Pay, Visa, Mastercard, Maestro, Klarna, Swish, MobilePay, EPS, Przelewy24, BLIK, TWINT, iDEAL, Bancontact, Multibanco, American Express, Union Pay, Shop Pay
Discount: Do you provide discounts?

Sign up to our newsletter and get 10% on your first order (scroll to footer).

Get 15% off with a Membership after you have made a qualifying purchase above €150 — the discount will apply for future orders and valid for life*

*Can only be used in official CLAYD stores and on clayd.eu as long as they are in operation. Can't be used in combination with any other discounts.
*Requires login